Truphone mentioned in WSJ as a tip for overseas travelers

We're pleased to see Truphone mentioned in the Wall Street Journal today.

"...using a cellphone overseas can be cripplingly expensive. The roaming charges are eye-watering. I remember getting stung once for a three-figure sum over a long weekend"

We agree! Our role is to help people save money on phone calls. See our video here (or here for youtube version)

Thanks again for the mention

Customer Service and Truphone on the iPhone

We've got an apology for you.

We've had an amazing response to Truphone on the iPhone. A huge number of you have downloaded it and, as previously posted, we're working hard on our next version.

Naturally, this increased interest in Truphone has meant a significant rise in customer service queries. Unfortunately, this has led to delays in getting back to people and we'd like to apologise for this.

In particular, existing Truphone customers on Nokia devices are experiencing delays migrating to iPhone. The truth is, we under-estimated just how many people would wish to do this and our systems have struggled to handle the actual volumes.

To get back on top of this, we have increased the number of help desk staff and further assistance is coming on-stream shortly. Longer term, we are overhauling our processes to prevent it happening again.

Help is also available on our iPhone forum and answers to FAQs are here.

So once again, sorry about this and we promise we're working hard to get things right. We're a growing company and we genuinely do appreciate your custom.

Thank you

Make free unlimited calls from your mobile

If you’re looking for a great way to make free unlimited calls, then Truphone is exactly what you’re looking for. Truphone is a free to download application which allows you to make completely free unlimited calls to other Truphone users from your mobile device. There is no need to change your SIM card or dial long access numbers, Truphone integrates into your mobile phone seamlessly allowing you to use your phone as you would normally; with the added benefit of being able to make completely free unlimited calls to other people using the Truphone app, no matter where they are in the world or for how long.

With our proprietary mobile VoIP  technology, Truphone allows you to route you phone calls over the internet meaning you can avoid the costs usually incurred for using your mobile phones carrier network. Everyone knows the huge cost involved with using your mobile phone abroad or to make international phone calls, but with the advent of mobile VoIP  there really is no need to put up with it. Simply make sure that those people you want to call also have Truphone installed on their mobile device and enjoy completely free unlimited calls.

Truphone 3.0 not only allows you to save a huge amount of money on international calls but it also comes with a whole range of other handy features to let you keep in touch with your friends, relatives and work colleagues. You now have the ability to keep up with your Twitter feed as well as use some of the most popular instant messaging tools such as MSN, Yahoo!, AIM and Google Talk. On top of all of that Truphone 3.0 also allows you to make Skype calls as well, all from the convenience of a single application on your mobile phone.

 

Another fantastic feature of Truphone 3.0 is that it is compatible with a huge range of popular mobile devices including the iPod Touch, iPhone, Nokia devices, Android phones, as well as the BlackBerry.

 

Stop spending more than you need and download Truphone 3.0 today to enjoy free unlimited calls to other Truphone users.

Truphone on the iPhone - the story so far...

It's now around a week since we announced Truphone on the iPhone - the first low-cost VoIP calling app. on what is surely the most talked-about phone on earth.

We've been fortunate to have received some great coverage, including

• Walt Mossberg listing us as one of his Ten iPhone Programs to Check Out in his hugely-respected All Things Digital blog
• Michael Arrington of TechCrunch reporting that "the sound quality was excellent"
• And cnet's download.com saying "...want to cut down on international call costs? Truphone's new iPhone app might be worth checking out."

However, as is the case with many 'firsts' in the technology sector, we've also had some good feedback on what we could improve. Specifically, we've had a few reports of difficulties making calls. We think we're getting a good handle on these and we want everyone to know that we're working hard on fixes and other improvements to the service.

We are also constantly updating our website and the mobile voip forum. If you have any specific queries, please do contact our Customer Support team.

Thanks

Alistair Campbell
Truphone CTO

Truphone works on the new Nokia E71

Here in the Truphone office, we're all cooing over the fabulous new Nokia E71. It's got terrific 'form factor' - i.e. it looks nice and feels nice and has some great features.

If you're lucky enough to have one of these, then the good news is that Truphone works on it already!

However, please note that during the install process, just for the time being, you will see a message "Application not compatible with phone. Continue anyway?". Just continue and it should all be fine. We are of course fixing this to avoid this message being shown in the future.

If you do have any queries, please email us.