Posted by Heath from Tru on April 20, 2010
Mobile News write-up on Truphone
There was an interesting article about European roaming rates and Truphone Local Anywhere yesterday in Mobile News, which called Truphone the 'new-model traveller MVNO' and said that our service was 'allowing customers to operate freely abroad without watching their telephony spend'.
Read the article online here.
Be awesome if you could actually sign up for service, I think its a great concept but I've been waiting 3 days to get my SIM card activated. Seems technical issues can only be fixed during the UK working day, so if you have problems with the service outside of those hours then it appears you're screwed. Great for the business traveler.
Posted by: Mike Pritchard | May 09, 2010 at 07:25 PM
Hi Mike,
Sorry you have experienced problems activating your SIM.
Our customer support team is available to help 24 hours a day, 7 days a week, by calling 707 (insert the SIM into the phone first though), or alternatively by calling +44 (0) 203 318 0742 (UK) or +1 (646) 360-1689 (US and rest of world) for all customer service help.
Were you unable to get through when you tried to contact them?
Posted by: Heath from Tru | May 10, 2010 at 10:18 AM