Posted by Heath from Tru on October 06, 2011
For anyone looking for an FSA-compliant mobile phone recording solution, one question that frequently comes up is 'Should I get an app or a network-based solution?'
Both solutions offer benefits to the end user, but in different ways, and it is important for any organisation to evaluate both options carefully before making a final call.
To help you evaluate, here are 5 questions to think about if your business is faced with this question.
1) What phones must it work in?
App solutions are only designed to work in specific mobile phones (for example BlackBerry), whereas network solutions (like Tru) typically work in any unlocked mobile phone. If your business has users using a range of different phones, this is important to consider.
2) What length of call connection time will your users accept?
App-based solutions have a wide range of delays before connection – with some products the delay time is always the same (about 8 seconds), with some it can vary (from 5-20 seconds). With a network-based solution, the connection time is zero, (well, 220 microseconds).
3) What needs to be recorded?
The FSA regulation states that all recorded conversations and electronic communications must be recorded. Not all solutions cover voice, text AND data recording, so it is important to make sure you know what you need first.
4) How much patience do your users have?
Not all users are tech savvy, or have the patience for a solution that requires them to use their phone differently to normal. Network solutions offer a more seamless user experience, and don't involve logging in to an app to make or receive calls.
5) Do your users travel?
If so, it is important to know if your solution will work when they are away. Some solutions only work when at home, whereas the Tru solution records voice, text and data in over 110.
After answering these questions you have a clearer idea of the best solution for your needs, and will be better placed to make a final decision on whether to go with an app or a network solution.